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Weru Mwangi

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12 Jul 23

EVERYTHING DEPENDS ON REPUTATION

James joined a Tier 3 commercial bank as a Branch Manager. He was posted to a branch whose business was on a steady decline for over one year. Clients had left for the competition mainly due to poor service delivery and unethical conduct by the immediate former branch manager who…
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21 Jun 23

DISCPLINED INNOVATION

A recent article on Sky Sports website described how Pep Guardiola, Manager of English Football Club Manchester City revived his team’s title challenge by changing his tactics in the middle of the season. According to the authors, no one had anticipated the drastic change in tactics especially since Pep started…
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14 Jun 23

FOCUS ON POSSIBILITIES, NOT OBSTACLES

In 2008, at the onset of the global financial crisis, during a staff meeting, the CEO assured those present that the bank was not going to lay off staff due to the expected economic meltdown. He reinforced the message with an assurance that the board had set aside a financial…
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31 May 23

WHATEVER IS MONITORED AND MEASURED GETS DONE

Two weeks ago, I facilitated a session on strategy monitoring and evaluation for board members and senior staff of a financial institution. The institution is in the second year of their second 3-year strategic plan. Part of the board was visibly frustrated by the slow implementation process of some key…
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17 May 23

ALIGNING ACTIVITIES TO STRATEGY

A friend contacted me regarding my article titled “EXECUTION SUPERCEDES PLANNING” and asked a very interesting question namely “if execution is the silver bullet, how do we fire it?”. I paused for a moment then clarified that there is no silver bullet an institution can fire and have its strategy…
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10 May 23

SUCCESS BORNE OUT EXECUTION NOT PLANS

In 2019, I helped an institution develop their maiden strategic plan. In April 2023, I met the board of directors and senior management for a review and was impressed by the progress made since inception of the plan. For example, despite the negative impact of COVID 19, the institution had…
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03 May 23

Good is the Enemy of Great

During a training on strategic leadership, board members of a teachers’ based Savings and Credit Cooperative (SACCO) – except the Chairman – boasted of how their institution was better than all others in the region. Using financial data, they demonstrated to me how the SACCO had more members, deposits and…
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